E-BOX Premium Protection Plan

Plan Duration: 2 Years (from the date of purchase)
Product Covered: E-BOX Electric Heated Lunch Box

The E-BOX Premium Protection Plan extends your standard one-year warranty to a hassle-free two-year premium care plan. This plan offers extended repair and replacement services to ensure your E-BOX electric heated lunch box remains functional and efficient throughout its use.

Coverage Includes:

• Extended Repair/Replacement Plan: Coverage for manufacturing defects and malfunctions for a total of two years from the date of purchase.

• Component Replacement: Free replacement of specific components if they are found to be defective or malfunctioning.

• Full Replacement: If the product cannot be repaired, a full replacement will be provided, subject to the terms and conditions outlined below.

Coverage Exclusions:

• Accidental Damage: Damage caused by drops, spills, or other accidents.

• Misuse: Damage resulting from improper use or failure to follow the instructions provided with the product.

• Lost Devices: This plan does not cover the replacement of lost devices.

Eco-Friendly Commitment

At E-BOX, we are committed to reducing our environmental impact. As part of our Premium Protection Plan, we strive to repair and replace components in an eco-friendly manner:

• Sustainable Practices: We use sustainable materials and methods for repairs and replacements whenever possible.

• Recycling: We ensure that any replaced components or products are recycled responsibly to minimize waste.

• Reduced Carbon Footprint: By opting for repairs and replacements instead of disposing of faulty products, we aim to reduce our overall carbon footprint.

Warranty Claims Process:

1. Initial Contact: To initiate a claim, please email us at care@aestihome.com with your order number, a detailed description of the issue, and photo or video evidence of the defect or damage.

2. Assessment: Our team will assess the claim and provide instructions for repair or replacement based on the assessment.

3. Resolution: Once the claim is approved, we will proceed with the repair, component replacement, or full replacement of the product. Free shipping is included for all replacements and repairs.

Terms and Conditions:

• The Premium Protection Plan is valid from the date of purchase for a period of two years.

• The plan covers only manufacturing defects and malfunctions under normal use conditions as per the user manual.

• The plan does not cover intentional damage, loss, or damage resulting from failure to follow the provided instructions.

• Each component replacement or repair is limited to a reasonable number of claims within the warranty period.

For any questions or further information, please contact our customer service at care@aestihome.com