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Shipping Policy

1. Shipping Policy

We offer free express shipping on all orders.
We have the following shipping options available in Italy:
Express - Free. Delivery in 1-5 business days via BRT.

Dear Customer, we strive to process and ship your order as quickly as possible. Your order will be shipped on the following business day after it is placed. Please note that if you place an order on a weekend or a public holiday, the package will be shipped on the next business day. For example, if you place an order on Thursday, it will be shipped on Friday; if you place an order on Saturday, it will be shipped on Monday. Free Shipping Across Europe: We are pleased to offer free shipping on all orders throughout Europe. Shop with ease, knowing there will be no hidden charges or additional fees. Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment. Shipping Carrier: We use trusted and reputable shipping carriers to ensure your order reaches you promptly. The choice of carrier is determined by the destination, size, and weight of your order. Shipping Time: Please allow 1-5 business days for delivery once your order has been shipped, depending on your location. Keep in mind that this is an estimated delivery time and not a guarantee. Order Cancellation & Modifications: If you need to cancel or modify your order, please contact our customer service team as soon as possible at care@aestihome.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified. Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team immediately at care@aestihome.com. We will work closely with the shipping carrier to investigate and resolve the issue. If necessary, we will arrange for a replacement or refund of your order. Your satisfaction is our top priority, and we are committed to providing you with an exceptional shopping experience. If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at care@aestihome.com. We are here to help!

2. Shipping Partners

We use Neologistics for deliveries, more details are available here: www.neologistics.it

3. We Ship To The Following Countries

We offer international shipping worldwide.

4. Contact Us

If you have any questions, please feel free to contact us:
Email us at: care@aestihome.com

Last Updated:  01/17/2024

 

1. Introduction

Thank you for shopping with us, if you are not satisfied with your purchase we are here to help.

2. Returns Policy

Orders may be returned within 15 days of the date of delivery for refund or exchange.
When returning items please include proof of purchase.
Returns will be processed within 30 days.

3. Shipping Costs

You are responsible for shipping costs for all returns.

4. Exceptions

The following items do not qualify for returns: discounted items.

5. Contact Us

If you have any questions, please contact customer service.
Email us at: care@aestihome.com


All returns must be shipped to the following address:
ONECLICKSHOP LIMITED
Attention: Customer Service
6 Fern Road
Dublin, Dublin, D18 FP98

IE

Last Updated:  01/17/2024

CONTACT US

We're happy to help!